Policies & Information

Briana's Haven Collection respects the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect: When you submit a booking inquiry, we collect your name, email address, mobile number, travel dates, number of guests, and any special requests you provide. We also collect basic website usage data.

How We Use Your Information: We use your information to process booking inquiries, respond to your questions, confirm availability, arrange check-in, and communicate about your stay. We do not sell or rent your personal information to third parties.

Data Security: We take reasonable measures to protect your personal information. Booking inquiries are stored securely and accessible only to authorized personnel.

Contact: If you have questions about your privacy or personal data, please reach out through our Check Availability page.

By submitting a booking inquiry, you agree to the following terms:

Inquiry Process: All bookings begin with an availability inquiry submitted through our website. Submission of an inquiry does not constitute a confirmed reservation.

Confirmation: Availability, rates, and booking terms are confirmed after your inquiry is reviewed. A reservation is only confirmed once both parties agree to the terms and any required payment is received.

Payment: Accepted payment methods include GCash, bank transfer, and credit card. Payment instructions are provided after availability is confirmed. Rates and availability are subject to change until a booking is confirmed.

Guest Information: Guests must provide accurate information when submitting an inquiry, including the correct number of guests and intended purpose of stay.

Check-In: Check-in support is available for arriving guests. Exact check-in procedures, including any registration requirements set by the condominium, are provided after booking confirmation.

We understand that travel plans can change. The following cancellation guidelines apply:

Cancellation requests must be communicated as early as possible through the contact method provided during booking.

Refund eligibility depends on the timing of the cancellation request and the specific terms agreed upon at the time of booking. Cancellation terms may vary based on the property, dates, and length of stay.

In cases of force majeure, flight cancellations, or other circumstances beyond the guest's control, we will work with you to find a reasonable solution, which may include rescheduling your stay.

Specific cancellation deadlines and refund details will be communicated during the booking confirmation process.

To ensure a comfortable stay for all guests and to comply with condominium policies, the following house rules apply:

Guest Registration: All guests must be registered with the condominium as required. Additional visitors may need prior approval.

Noise: Please respect quiet hours and neighboring units, particularly during nighttime and early morning hours.

Amenities: Pool, gym, and playground access is subject to condominium policies, operating schedules, guest registration, and maintenance closures. Guests must follow all posted rules at shared facilities.

Smoking: Smoking is not permitted inside the units. Please use designated outdoor areas if available.

Property Care: Guests are responsible for any damage to the unit or its contents during their stay. Please report any issues promptly.

Check-Out: Please leave the unit in reasonable condition and follow the check-out instructions provided during booking.